The payment methods are as follows:
Credit card payment / PayPay payment
Mercari Pay / Convenience store payment / Bank transfer
(Rakuten Pay is in preparation)
Immediate delivery - Orders that cannot be confirmed within 7 days of the order date will be cancelled. Orders made to orders - Orders that cannot be confirmed to be transferred within 7 days of the order date or within the order period, whichever is shorter, will be cancelled.
*When you choose bank transfer, the customer will be responsible for the transfer fee.
In addition, if you cancel due to customer's convenience, when you refund, we will refund the amount excluding the transfer fee.
Shipping method: Hikkaku Delivery
Delivery area: All over Japan (also available overseas)
postage
650 yen (free shipping for purchases over 30,000 yen excluding shipping and discounts)
Overseas EMS shipping costs by country by weight (customer duties will be borne by the customer).
Delivery period
General products: Orders placed before 9am on weekdays (orders that have been confirmed for payment) will be shipped the same day. Shipping is closed on weekends and holidays.
If you have any specific delivery date or time, please fill in the notes section.
Products to order: Products with the label "[Made to order]" in the product name
Ships within 2 months from the date of order (depending on production status).
Please check the estimated shipping time in the details section for each product.
The date stated is the estimated shipping time and will differ from the estimated arrival time.
We cannot accept requests for delivery dates. If you have any requests for a specific time, please fill in the notes section.
If you order a general product and an ordered product using the same payment method, the delivery date will be adjusted to the later ones.
Orders with separate payment cannot be shipped together (with shipping fees of one time).
Only orders within the same order period can be shipped together.
If you would like to receive this item, please include all your order numbers you would like to have it shipped together and contact the customer center below.
If you have any questions, please feel free to contact us via the official LINE or the customer support below.
info@kokokids-jp.com
