Membership registration is free of charge.

Once you register as a member, you will be able to shop smoothly, without having to enter your order information such as your address or name every time you place an order.

Additionally, when the ordered items are shipped, members will accumulate 1% of the total order amount as points. Points can be used as 1 point = 1 yen.

If your order is cancelled, the points will disappear.

Please note that points cannot be transferred if you cancel your membership and register again.

Step 1: Select product

Step 2: Add to Cart

Step 3: Selecting Login or Non-Member Order

Step 4: Select the product you want to order (wide selection or partial selection)

Step 5: Choose your payment method and payment
Step 6: Order completion screen (Order is completed when your order number is displayed.)

*An order completion email will be automatically sent when your order is completed, but there may be a time lag of several minutes from the time your order is completed.

*Order completion emails cannot be resent. When placing an order, please make sure there are no mistakes in your email address, and if you place an order as a non-member, we recommend that you save it as a screenshot if your order number is displayed.

The payment methods are as follows:

Credit card payment / PayPay payment
Mercari Pay / Convenience store payment / Bank transfer
(Rakuten Pay is in preparation)

Immediate delivery - Orders that cannot be confirmed within 7 days of the order date will be cancelled. Orders made to orders - Orders that cannot be confirmed to be transferred within 7 days of the order date or within the order period, whichever is shorter, will be cancelled.

*When you choose bank transfer, the customer will be responsible for the transfer fee.
In addition, if you cancel due to customer's convenience, when you refund, we will refund the amount excluding the transfer fee.

If you have any questions, please feel free to contact us via the official LINE or the customer support below.
info@kokokids-jp.com

Shipping method: Hikkaku Delivery
Delivery area: All over Japan (also available overseas)

postage
650 yen (free shipping for purchases over 30,000 yen excluding shipping and discounts)
Overseas EMS shipping costs by country by weight (customer duties will be borne by the customer).

Delivery period

General products: Orders placed before 9am on weekdays (orders that have been confirmed for payment) will be shipped the same day. Shipping is closed on weekends and holidays.
If you have any specific delivery date or time, please fill in the notes section.

Products to order: Products with the label "[Made to order]" in the product name
Ships within 2 months from the date of order (depending on production status).
Please check the estimated shipping time in the details section for each product.
The date stated is the estimated shipping time and will differ from the estimated arrival time.
We cannot accept requests for delivery dates. If you have any requests for a specific time, please fill in the notes section.


If you order a general product and an ordered product using the same payment method, the delivery date will be adjusted to the later ones.
Orders with separate payment cannot be shipped together (with shipping fees of one time).
Only orders within the same order period can be shipped together.
If you would like to receive this item, please include all your order numbers you would like to have it shipped together and contact the customer center below.
info@kokokids-jp.com



With Sagawa Express, if the customer is not at home when the package is delivered, the item will be taken back to the nearest branch office.
If you do not receive your package within the 7-day storage period, the package will be returned.
You will be responsible for the return shipping costs incurred when returning the item and the shipping costs that will be charged for re-shipment.

If you are unable to receive your order at the address you entered due to sudden moving after placing your order, or if you are expected to find it difficult to receive your order due to sudden plans.
Please contact the customer center below with your order number/name/contact us with your inquiry.
info@kokokids-jp.com


Please note that same day shipping is not possible.

- Delivery Information: Items ordered by the customer will be shipped after payment is confirmed.
If you would like to return or exchange, please be sure to contact our management staff.
(Please read the information regarding returns and exchanges.)

We carefully inspect the product before shipping it, and take great care to ship items that do not have any obvious defects.

Missing patterns such as borders, loose buttons, protruding threads from buttonholes, small defects related to prints such as misalignment or cracking of prints, different colors of threads and fibers are woven into fabrics / folding wrinkles / differences in product colors depending on production lots, etc.

Depending on the product, the above may be seen.

We ask for your understanding in advance that we do not accept returns or exchanges for the above reasons.

Changes in color due to fabric reproduction

When reproducing fabrics, even if the dyeing is done in the same way, it is difficult to produce the same color, so even if the same color is used for the same product, the color may change little by little depending on the fabric production lot.

About Chacopen traces

Products may have pink, red, or light blue magic-like sizes and lines marks.

Don't worry, there will be chacopen marks that fall off with water or lukewarm water.

About washing

All products (especially clothes with details (clothes with embroidery or tags, Western-style fabrics, etc.)) are made using neutral detergent and washed by hand with water or lukewarm water, and dark-colored clothes may have color transfer, so we recommend washing them separately separately.

Please refrain from opening both the outer and inner bags with scissors as there is a possibility that the clothes inside may break together.

If you open the product using scissors or cutters, it will not be eligible for exchange or returns.

For clothes with snap buttons, if you pull on the fabric and unbutton it, the fabric may tear.

Place your nails on the snaps and gently remove them.

Trembling or damage caused by pulling the fabric hard is not eligible for exchange or return.

About order cancellation

Orders (other than items sold by order (pre-ordered items)) are only available) that are in a state where the order is "confirmed" or "prepared shipping" status.

*For items sold to order (pre-ordered items), we cannot accept cancellations under any circumstances as orders are made in a made-to-order format, as they are produced and placed in the few minutes that we have received.

If you would like to cancel your order, please use the official LINE page where you can write your order number and name and reply to us.
Alternatively, please contact us via our email address. (Bank transfers will be refunded at the amount excluding the transfer fee.)

Regarding exchanges and returns, when exchanges or returns due to customer's convenience, the customer will be responsible for round-trip shipping costs, so please be careful when placing your order.

We cannot accept exchanges for sale items under any circumstances.

In the case of defective products, if there is no exchange stock, we will accept returns.

Items that can be exchanged or returned

Items that have not been worn, washed, processed or corrected, and have tags and other accessories attached to them are incorrectly sent, defective items

Items that cannot be exchanged or returned

Products that have been damaged or damaged by the customer

Sale items/Products not in stock/Products that have been used or washed more than 3 days have passed since receiving the item

If you open the seal using scissors or a cutter (please contact us by email for details).

Return Methods If you would like to return a product, please contact us via official LINE or email first.

We will provide you with instructions for returning your order.

*Please note that if you return the item without prior notice or reply from our store, we will not be able to process a return or refund.

* Regarding shipping costs when returning items. - Customers are responsible for the round-trip shipping costs in the event of a customer's convenience, such as exchanging colors or sizes.

We will cover the return shipping costs in the event that we are responsible for incorrect delivery or defective products.

You can only return products that you have agreed to with our store to return.
We are not responsible for any products returned without your consent.
After confirming the returned item, we will arrange to cancel the bill if you pay by credit card.
If you pay by bank transfer, we will refund you to the account you specify.
Due to the closing date with the credit card company, the price of the returned item may be temporarily deducted.
In that case, your credit card company will refund or reduce your payment on the next month or the next month.
The detailed refund schedule will vary depending on the credit card company you are using.
For more information, please contact your credit card company.

If you have any questions or concerns, please feel free to contact us via our official LINE or email address.