About Shipping <Must Read>

Sagawa Express Hikari Delivery

Shipping fee: 600 yen nationwide (free shipping for purchases over 30,000 yen excluding shipping and discounts).

Delivery period
General products : Orders placed before 9am on weekdays (orders that have been confirmed for payment) will be shipped the same day. Shipping is closed on weekends and holidays.

If you have any specific delivery date or time, please fill in the notes section.

Products to order : Products with the label "Made to order" in the product name
Ships within 2 months from the date of order (depending on production status).

Please check the estimated shipping time in the details section for each product.

The date stated is the estimated shipping time and will differ from the estimated arrival time.

We cannot accept requests for delivery dates. If you have any requests for a specific time, please fill in the notes section.

If you order a general product and an ordered product using the same payment method, the delivery date will be adjusted to the later ones.
Orders with separate payment cannot be shipped together (with shipping fees of one time).
Only orders within the same order period can be shipped together.
If you would like to receive this item, please include all your order numbers you would like to have it shipped together and contact the customer center below.
info@kokokids-jp.com

With Sagawa Express, if the customer is not at home when the package is delivered, the item will be taken back to the nearest branch office.
If you do not receive your package within the 7-day storage period, the package will be returned.
You will be responsible for the return shipping costs incurred when returning the item and the shipping costs that will be charged for re-shipment.

If you are unable to receive your order at the address you entered due to sudden moving after placing your order, or if you are expected to find it difficult to receive your order due to sudden plans.
Please contact the customer center below with your order number/name/contact us with your inquiry.
info@kokokids-jp.com

We can only handle orders with statuses that are being prepared for shipment.

Please note that same day shipping is not possible.

- Delivery Information: Items ordered by the customer will be shipped after payment is confirmed.
If you would like to return or exchange, please be sure to contact our management staff.

(Please read the information regarding returns and exchanges.)

- Customs clearance and duties
When goods etc. are sent overseas, customs duties may be incurred in the other country. We will bear the burden of any customs duties that you have incurred.
Items returned due to refusal to receive the item or long-term absence can be resent, but any costs incurred in the process will be borne by the buyer.
We cannot accept refunds for product prices due to customer refusal to accept the product due to customer convenience.